Below is a list of commonly asked question regarding ordering and your order. However, if you have additional questions or need more information, please contact us directly at

General Order Questions

As a register user, you do not have to re-enter your credit card, shipping or billing information; when you place an order, they will be filled in automatically.
For your security and protection. If, when we process your order, we find something suspicious regarding your order, we will call or e-mail you to verify your information.
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
o cancel or change you order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind that our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
We accept Visa, Mastercard, American Express and eCheck.
Yes. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
nce your order has been shipped, you will receive a shipment confirmation email that will contain order tracking information.
On most websites, “order date” and “ship date” are not the same. For example, if you place an order on Friday at 11:00 p.m. PST, your package will not ship until the following Monday. Although most orders are shipped the same day, please remember that any orders placed after 3:00 p.m. PST will be shipped the next day and any orders placed over the weekend will not be shipped until the following Monday.
Shipping fees are determined based on the zip code to which we ship. You will be able to auto-calculate standard ground, two-day and overnight fees during the checkout process.
For security reasons, we do not currently ship to P.O. boxes.

Yes. If you would like us to remove the invoice from the package, please send us an email immediately after your order is placed.

Return / Exchange Questions

Please see above or click here to view our return/exchange policy.

Miscellaneous Questions

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We will never share your email address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details about our privacy policy, please click here.